Course curriculum

  • 1

    Getting Started

    • Welcome to Best Practices in Online Plant Clinic

    • Course Overview

    • Your Instructors: Erica Chernoh, Elizabeth Records, Megan Wickersham, and Toni Stephan

    • Learning Objectives and Outcomes

    • Video Testimonial from a Master Gardener Volunteer: Sandy
  • 2

    Chapter #1: Tools and Skills for Online Plant Clinic

    • Tools and Skills for Online Plant Clinic

    • Knowledge check on Tools and Skills for Online Plant Clinic

    • Diagnostic steps at home

    • Things to do
  • 3

    Chapter 2: Gathering Client Information

    • Introduction to Chapter 2

    • Asking the "Right" Questions

    • Essential Intake Information

    • Practice: Client Intake Makeover

    • Choosing a Response

    • Bonus Resources
  • 4

    Chapter 3: Research-based resources

    • Introduction to Chapter 3

    • CRAAP test

    • Review - what makes a good resource?

    • Finding favorite resources online

    • Explore - Resources page for an online plant clinic

    • Knowledge check: Picking research-based resources online

    • Assigned discussion: client email

    • BONUS discussion: finding good sources

    • BONUS: Shortcuts and search terms
  • 5

    Chapter 4: Collaborating Remotely

    • Intro: Collaborate remotely

    • Tools and Challenges

    • Assignment and self reflection: Communicating with Respect
  • 6

    Chapter 5: Effectively communicate with clients

    • Introduction to Chapter 5

    • How do MGVs describe good communication?

    • Knowledge Check - Stressed Client

    • Consider a Template

    • Self-reflection - Client Response Email

    • Bonus activity: verbal response to a client

    • BONUS self reflection: "good gardener, bad gardener"
  • 7

    Wrap-Up

    • Congrats!

    • Feedback Survey (Optional)